Refund policy
Refund & Return Policy
At HerHeat, we are committed to ensuring every customer has a positive experience with our products. We stand behind the quality of everything we sell and want you to feel confident every time you shop with us. Please read our policy carefully before making a purchase.
30-Day Money-Back Guarantee
We offer a 30-day money-back guarantee on all full-priced items. If you are not completely satisfied with your purchase for any reason, you may request a return within 30 days of the delivery date.
To be eligible for a return, your item must meet the following conditions:
- The product must be in its original condition
- The product must be in its original packaging
- The product must be unused or minimally used
- You must provide proof of purchase (order number or confirmation email)
- The return request must be submitted within 30 days of delivery
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed and a credit will automatically be applied to your original method of payment within 5-10 business days.
Sale Items — Final Sale Policy
All items purchased on sale, during promotional events, or with a discount code are considered FINAL SALE and are not eligible for return, exchange, or refund under any circumstances.
This includes but is not limited to:
- Items purchased during flash sales
- Items purchased during holiday promotions
- Items purchased using any discount or coupon code
- Items purchased during limited time offers
- Bundle deals and special promotional packages
We strongly encourage you to review your order carefully before completing your purchase during any sale event. By completing a purchase during a promotional period, you acknowledge and agree that the sale is final and no returns or refunds will be accepted.
If you have any questions about whether your item qualifies as a sale item, please contact us at herheat@outlook.combefore placing your order.
No Change of Mind Returns
We do not accept returns or issue refunds based on a change of mind. This includes but is not limited to:
No longer wanting the product
Finding the product cheaper elsewhere
Ordering the wrong item by mistake
Not reading the product description fully before purchasing
Deciding the product is not needed after delivery
We encourage all customers to read the full product description, review all images, and contact us with any questions before placing an order. Our team is always happy to help you make the right decision.
Order Cancellations
We understand that mistakes happen. If you wish to cancel your order for any reason, you must notify us within 24 hours of placing your purchase.
To request a cancellation:
- Email us immediately at herheat@outlook.com
- Use the subject line: "ORDER CANCELLATION — [Your Order Number]"
- Include your full name and order number in the email body
Please note the following:
Cancellation requests submitted after 24 hours of purchase cannot be guaranteed
Once your order has been processed or shipped, it can no longer be cancelled
If your order has already shipped at the time of your cancellation request, you will need to wait for delivery and follow the standard return process if eligible
Sale items cannot be cancelled after the 24-hour window under any circumstances
We process orders quickly to ensure fast delivery, which is why we are unable to accommodate cancellation requests outside of this window.
Damaged or Defective Items
If you receive an item that is damaged, defective, or incorrect, please contact us within 48 hours of delivery at herheat@outlook.com with:
Your order number
A clear photo of the damaged or defective item
A brief description of the issue
We will review your case and offer a replacement or full refund at no additional cost to you. We take product quality seriously and will always make it right if there is a fault on our end.
Non-Returnable Items
The following items cannot be returned or refunded under any circumstances:
Sale and discounted items
Digital products including the Pain Relief Guide e-book
Items returned without prior authorization
Items returned after the 30-day window
Items showing signs of excessive use or damage caused by the customer
How To Start a Return
If your item meets all return eligibility requirements, follow these steps:
- Email herheat@outlook.com with the subject line "RETURN REQUEST — [Your Order Number]"
- Include your full name, order number and reason for return
- Wait for our team to review and approve your request
- Once approved, we will provide return instructions
- Ship the item back in its original packaging
- Once received and inspected, your refund will be processed within 5-10 business days
Please do not send items back without prior authorization. Unauthorized returns will not be accepted or refunded.
Contact Us
If you have any questions about our refund and return policy, please don't hesitate to reach out to our customer support team:
📧 herheat@outlook.com 🌐 herheat.store
We are here to help and will respond to all inquiries within 24-48 business hours.
HerHeat reserves the right to update or modify this policy at any time without prior notice. Any changes will be reflected on this page with an updated date.